Claims submission connectivity established with RelayHealth

We’re pleased to report that CarePartners of Connecticut has established 837 electronic claims submission connectivity with Optum’s RelayHealth clearinghouse, as of April 23, 2024.

When Change Healthcare, a subsidiary of Optum, experienced a cybersecurity event on Feb. 21, CarePartners of Connecticut suspended system access and data transmissions between our organization and Change Healthcare. This affected providers who utilized Change Healthcare’s Emdeon as a clearinghouse.

During the outage period, providers were able to submit claims via another clearinghouse or on paper. While Change Healthcare has not restored Emdeon, they have directed users to Optum’s iEDI and RelayHealth. Now, CarePartners of Connecticut has established a connection with RelayHealth as a clearinghouse option.

The following functionality is still unavailable through ChangeHealthcare: 276/277 claims status inquiry, 270/271 eligibility and benefits inquiry response, and 278 referral and authorization.

However, CarePartners of Connecticut offers alternatives for you to utilize to conduct these transactions. For more information, please refer to the Our Response to Change Healthcare’s Cybersecurity Incident page, which includes a chart that notes ways in which you can conduct affected transactions.

This page also details accommodations that we have in place to support providers who utilize Change Healthcare, including information on claims timely filing. We encourage you to visit it regularly for updates on our response to the Change Healthcare incident.

If you need any guidance with electronic transactions, please contact the electronic data interchange (EDI) team at edi_operations@point32health.org.