Broker Newsletter - April 2025

Your April Update

We want to make it easier for you to provide CarePartners of Connecticut as a solution to your clients. To help support your hard work, here is what we thought you should know this month:

Reminder: CMS reversed decision on Medicare’s Disaster SEP

On March 20, 2025, the Centers for Medicare & Medicaid Services (CMS) reversed their decision to limit the availability of the Special Election Period (SEP) for Individuals Affected by a Government Entity-Declared Disaster or Other Emergency starting in April. You can continue Medicare disaster SEP business as usual through 2025 and beyond.

For details on disasters and other declarations visit the Federal Emergency Management Agency (FEMA).

Encouraging PPO members to add a PCP to their account

A primary care provider (PCP) makes sure your clients get the care that is right for them and can help your clients avoid unnecessary expenses such as duplicate tests or higher out-of-network costs.

To ensure Access PPO members are realizing these advantages, we recently sent a series of communications to PPO members encouraging them to add their PCP to their online member account or call Member Services for assistance.

View text message for PPO members
View email for PPO members

We hope you can support this initiative by encouraging your PPO clients to add their PCP selection to their online account. The article below provides details on the advantages of working with a PCP.

OTC: New Scan to Pay feature

Now members have the option of using their mobile phone to pay for eligible OTC items at participating stores. Members can download the OTC Network app to access the Scan to Pay feature. With Scan to Pay, their OTC card will always be easy to access. It’s fast, convenient, and easy to use.