Coordination of medical and behavioral health care
At CarePartners of Connecticut, we believe collaboration and communication between primary care physicians (PCPs) and behavioral health care providers are pivotal to high quality patient care, helping to minimize adverse medication interactions, allowing for better management of treatment, and improving follow up for patients with behavioral health and other medical conditions.
Because patients with serious medical conditions often have co-occurring behavioral health issues (e.g., depression and/or anxiety, insomnia, substance use disorder) that can exacerbate their medical conditions, allowing the primary care setting to be a gateway for behavioral health as well as primary care concerns has proven to be an effective way to address the needs of the whole person and to improve health outcomes.
Coordinating care for a shared patient
Individuals with co-occurring physical and behavioral health conditions often rely on multiple organizations and treatment professionals to provide their care, requiring effective coordination for improved health outcomes and fewer gaps in care. While CarePartners of Connecticut does not require referrals for outpatient behavioral health treatment, we encourage all PCPs to screen patients for any behavioral health concerns and to subsequently initiate and coordinate care, as appropriate, with behavioral health specialists.
Communication among providers treating a shared patient aids the PCP by confirming that the patient has followed through with seeking care from a behavioral health care provider.
- We encourage PCPs to request that other treating professionals provide them with relevant clinical information such as any medical, behavioral health, or substance use treatment and medications they are prescribing, and we encourage PCPs to document this information in the patient progress notes.
- It’s also helpful to discuss with patients at their initial primary care session the benefits of coordinating their care with other health care professionals.
Patient release of information
PCPs can assist behavioral health practitioners by requesting that their patient complete an Authorization to Disclose Protected Health Information form, to attain such information as the reason for the referral (e.g., presenting problem, preliminary behavioral health diagnoses, chief concern), any medical conditions the patient may have, or medications currently being prescribed, etc. You may also use your own release of information form.
Resources for additional guidance
We encourage providers to use this Coordination of Care Check List to assist with documentation of processes, contacts, and other information integral to the whole-person treatment of primary care/behavioral health patients.
CarePartners of Connecticut believes that the spirit of partnership and collaboration is the key to an exceptional health care experience. If you need help finding a behavioral health clinician for your patient, contact Provider Services at 888-341-1508.