Change Healthcare update: Timely filing limits to resume
Effective for claims submitted on or after Sept. 1, 2024, CarePartners of Connecticut is ending the claims timely filing waiver that we instituted related to the Change Healthcare cybersecurity event and will return to our standard requirements.
To support providers who utilize Change Healthcare, a subsidiary of Optum, as a clearinghouse while connections were being restored, CarePartners of Connecticut temporarily waived timely filing limits.
With electronic claims submission connections with Change Healthcare restored through RelayHealth (see the May 1 article in the CarePartners of Connecticut newsletter for details) for claims submitted on or after Sept. 1, 2024, our standard timely filing requirements will resume.
For the latest information, please refer to the Our Response to Change Healthcare’s Cybersecurity Incident page. To view our standard timely filing and claims adjustment requirements, refer to the claims section of our Provider Manual.
Reminder to submit your electronic claims
For quick, efficient claims processing, we encourage providers to utilize 837 electronic claims submission. Please be sure to use payer ID# 16307 when submitting electronic claims to CarePartners of Connecticut.
In addition to Change Healthcare/Optum RelayHealth, CarePartners of Connecticut has established connections with several other trading partners, giving your practice options for electronic claims submission. Our trading partners include:
- Allscripts
- Cortex EDI
- Dominion National
- Waystar
- Zirmed
If you have any questions or issues with submitting claims electronically to us, please work directly with the trading partner/clearinghouse or the software vendor at your provider organization. If you currently utilize another trading partner, please let your trading partner know that you would like them to work with CarePartners of Connecticut and inform our electronic data interchange (EDI) team at edi_operations@point32health.org.